Earlier this week we wrote to our trade partners with advance notice that a pricing review is underway across our mattress and furniture ranges. The first in nearly four years. The review is not finalised, the percentage changes are not yet set, and what happens from here depends on how input costs move over the coming weeks. We wrote it down now because our practice is to give our trade partners notice before any pricing change takes effect, and because the global conditions driving the review are the same global conditions that the Reserve Bank of New Zealand today responded to by holding the Official Cash Rate at 2.25 percent. The two pieces of news are connected. This piece is about the connection.
The Reserve Bank held the OCR at 2.25 percent this afternoon. It is the second consecutive hold. The decision itself was not surprising. The commentary around it was more striking. The Monetary Policy Committee noted that events in the Middle East had materially altered the outlook for both inflation and economic growth in New Zealand. The near term inflation forecast was lifted to 4.2 percent for the June quarter, meaningfully above the top of the 1 to 3 percent target band. And the committee took the unusual step of saying that it had discussed raising rates at this meeting, not cutting them. The statement made clear that interest rate cuts were not on the table.
That is a sharp turn from the conversation six months ago. In October last year the Reserve Bank delivered a 50 basis point cut to 2.50 percent, surprising most forecasters with the size of the move. In November they cut again to 2.25 percent. Through December and January the recovery in consumer confidence was arriving faster than the rate cycle alone could explain. By late January the “good time to buy a major household item” indicator had turned positive for the first time in over four years.
Then March happened.
The March ANZ Roy Morgan Consumer Confidence reading came out late last month. The headline fell from 100.1 in February to 91.3 in March, an 8.8 point drop. The “good time to buy” indicator fell 10 points to minus 14. Inflation expectations jumped a full percentage point to 5.7 percent, the highest level in around three years.
The proximate cause is the same cause the Reserve Bank named this afternoon. The conflict in the Middle East has disrupted the global supply of oil and refined petroleum products. Oil prices rose sharply through March. Fuel prices at the New Zealand pump followed. Currency volatility added to the pressure on imported costs. And households who had, in January, recorded the first net positive reading on the “good time to buy” indicator in over four years pulled back again.
Last month we wrote that the recovery being led by sentiment was fragile rather than structural, and that the businesses that were already under pressure six months ago would mostly still be under pressure now, probably through April or June. The March reading is the first full confirmation of that view. The recovery has not ended. The pent up demand that has been accumulating for four years has not gone away. But the arrival of that demand in showrooms has been pushed out again. By how long depends on how the Middle East situation develops and how quickly households recover the confidence they had in January.
The same global conditions that have delayed the recovery have also changed the cost picture on our side of the equation. Rising oil prices are feeding into ocean freight, domestic logistics, and the cost of raw materials in the foam used across our mattress range. For furniture, the drivers are different. Ocean freight is the most significant. Currency volatility is second. Supplier cost increases feed through independently. The two categories are moving on different timelines, which is why our trade communication this week separated the review into mattresses first and furniture a week later.
We want to be direct about what this is and what it is not.
It is a review, not a change. The percentages are not yet set. What happens in the coming weeks depends on where the input costs are sitting closer to the time. If conditions ease, the review will be reassessed. If conditions continue as they are or worsen, we will proceed. Either outcome is still some weeks away.
It is not an attempt to recover margin lost over the last three years. Our last pricing adjustment was in July 2022. In the years since then, we have absorbed a meaningful amount of input cost increase through our own operations. We have done that deliberately, for a specific reason that matters to this piece.
We have said to our trade partners, in conversation across meetings through 2025 and into 2026, a version of the following. We are not asking the market to absorb our inefficiencies.
What that means in practice is that we have, over the last several years, taken cost out of our own structure rather than building cost into our prices. We operate out of a B grade warehouse with just enough space for the ranges we run. We have kept our team lean. We have not added the finance, procurement, marketing, or administration functions that businesses of our scale sometimes add as they grow. Where other suppliers have passed input cost increases through to their trade partners over the last three years, we have, for the most part, absorbed them. That has been possible because the cost base we were asking to absorb them was small enough to do so.
There is a limit to that, and we are honest about where the limit sits. When the input cost shock is large and sudden, as it has been in March, there is no amount of internal cost discipline that can absorb it entirely. When that happens, the right thing to do is to communicate early, give advance notice, and then let the data over the following weeks determine what actually happens. That is what the 6 April communication was doing.
The alternative, which is to hold pricing through a shock of this size by cutting quality, thinning support, or quietly reducing service to trade partners, is not an alternative we are interested in. Holding the line on price while the substance of what is being delivered quietly erodes is a common response to margin pressure in this industry. It is also, in our view, how the trust between supplier and retailer gets damaged. We would rather have the honest conversation about price, at the time it is needed, than protect a headline number at the cost of everything that sits underneath it.
For five months this News & Updates thread has been circling around the same question from different angles. The Casper, Eve, Made.com, and Noa Home stories asked it in the language of global D2C economics. The Smiths City and Kitchen Things stories asked it in the language of New Zealand cost structures. The Auckland housing and Gen Y buying behaviour stories asked it in the language of the customer who is changing. The new website launch asked it in the language of the channels through which all of this is now being sold.
The question, said plainly, is this. Is the model we have today the right one for the market we are moving into?
The March data and today’s OCR decision have sharpened the question. A recovery that is being led by sentiment and is fragile rather than structural, sitting on top of a cost base that was built for different conditions, is not a recovery that rewards a business for standing still. It rewards the businesses that have been adapting cost, adapting channel, adapting range, and adapting the conversation with their customers and partners. We have been doing each of those deliberately, and we will keep doing each of them.
More from us later in April. We will look more closely at our own range and at the specific ways we have been responding to the customer the data has been describing.
Sources cited: RBNZ Monetary Policy Review, 8 April 2026; ANZ Roy Morgan Consumer Confidence, March 2026 release; Dreamland Bedding trade communication, “Important update on selected ranges and upcoming pricing”, 6 April 2026; RBNZ Monetary Policy Review, 8 October 2025; RBNZ Monetary Policy Statement, 26 November 2025; ANZ Roy Morgan Consumer Confidence, February 2026 release.
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