Commercial Warranty

DREAMLAND MATTRESS WARRANTY

FOR COMMERCIAL CUSTOMERS

IMPORTANT: This warranty only applies to commercial customers. For individual household claims, please contact the store where you purchased your mattress from.

1. MONEY BACK GUARANTEE

1.1 Our Money Back Guarantee applies for 14 days from the date a Dreamland mattress is received by a commercial customer. Once a refund is requested, we will refund the original purchase price, however delivery charges and cost of return to Dreamland will not be refunded.

1.2 If an order is cancelled after the mattress has been dispatched, it will be covered by our Money Back Guarantee if it falls within a 14-day period from time of order. Mattress must be in original unopened packaging and unused. Evidence of use will void the Money Back Guarantee.

1.3 If the mattresses we supply are faulty, we will arrange a refund or priority replacement at no extra cost, provided goods are in stock.

1.4 If a refund is requested, then the same conditions apply as in Clause 1.1.

1.5 If an order that requires a deposit is cancelled, there will be no refund of the deposit.

2. WARRANTY TERMS AND CONDITIONS

2.1 Dreamland mattresses are warranted to be free from materials and workmanship defects with normal usage for a period of a minimum of one year* from invoice date. At our discretion, Dreamland will repair or replace a mattress and/or its parts covered by this warranty at no additional charge with these exceptions:

  • Fabric (including soiling, staining pilling or burning).

  • Normal wear and tear, including marks, body impressions**, fabric tears and cat damage.

  • **Visually, body impressions in a pillowtop mattress top are up to 35mm deep. In a non-pillowtop mattress, body impressions are up to 25mm deep.

  • Comfort preference

  • Damage resulting from incorrect bed base or incorrect slat positioning.

  • Damage arising from the mattress being bent, folded, jumped on or stood on.

  • New bed odour

  • Damage arising from incorrect use, neglect, misuse, act of God or during transportation.

  • Handles should be used to position the mattress and are not designed to carry the full weight of the mattress

  • Damage arising from lack of maintenance or cleaning, as per supplied instructions included with mattress and/or specified on our website. Please refer to our website for individual care instructions unique to the product or you can request a copy by contacting contact@dreamlandbedding.co.nz

  • Fading or colour change as a result of mattress piece being placed in direct sunlight.

  • Any indirect or consequential loss.

  • Repairs not conducted by Dreamland or pre-approved by Dreamland. Pre-approval to undertake repairs is required to maintain warranty; any un-approved repairs will void warranty.

2.2 If a replacement mattress is not available at time of claim, a back-order will be placed. On arrival at our premises, the order shall be immediately dispatched. If the mattress has been discontinued at time of claim, Dreamland will substitute a similar mattress of equal value and quality.

2.3 This warranty applies only to the original purchaser within New Zealand subject to full payment being made on due date as stated in the sales agreement.

3. WARRANTY EXCLUSIONS

3.1 Delivery: Mattresses must be inspected for damage upon arrival. If signed as received in good condition, then no claim for damage will be valid. If inspection reveals damage, you must inform the carrier and Dreamland immediately.

4. CLAIMS

4.1 Please submit your claim through our online form Here or contact contact@dreamlandbedding.com in the first instance and provide a description and pictures of the fault, along with a picture of the product QC label or batch number (this is generally located on a printed tag attached to the mattress). If the fault complies with the terms of this warranty, then Dreamland will repair or replace under the terms of this warranty within a reasonable timeframe.

4.2 If the fault is determined not to be a material or manufacturing fault, you will be responsible for transport costs, as well as costs of repair or replacement of the product.