The bedroom company born in NZ
Dreamland is a furniture importer and wholesaler that has earned the trust of many respected New Zealand furniture retailers. Our mission is to be a reliable source of quality mattresses and bedroom furniture pieces that are well-designed and great value for money.
Established in 2012, Dreamland is a New Zealand-owned business based in East Tamaki, Auckland. Our managing director is Gary Tse, who was born in Hong Kong and raised in New Zealand. Gary’s interest in furniture design and manufacturing is balanced by a passion for efficient systems that put customers’ needs first.
Our mattress range covers every firmness and luxury level, so that we can meet the needs of all Kiwi home owners, renters and accommodation business owners. Strict quality assurance ensures our mattresses provide years of peaceful sleep.
To complement our mattresses, we import beds, headboards and bedroom furniture from trusted manufacturers in China, Malaysia and Vietnam. Our designs are carefully researched and selected to reflect the latest trends in furniture design. We regularly visit our partner manufacturers to ensure they are ethical and use sustainably-sourced materials wherever possible.
We aim to hold a large amount of stock, so that we can dispatch orders quickly. Our goal is a minimum of 90% service level, so for every 100 orders that come through, at least 90 can be dispatched immediately.
Exceptional customer service
As a business-to-business enterprise, we recognise that our furniture is only as good as our customer service. We see our clients as business partners and our sales representatives travel throughout the North Island to understand each retailer’s market and needs. Email and phone service is reinforced by regular face-to-face meetings over a drink or a meal. We’re not afraid of feedback, because it helps us to fine tune our customer support. In a recent customer service survey:
65% of customers said our customer service representative was ‘extremely helpful’, while the remaining 35% said ‘very helpful’.
For stock availability, 72% of customers were ‘satisfied’ and 28% were ‘very satisfied’.
For pricing, 90% of customers said our products are ‘about the right price’.
Overall, 57% of our customers are ‘extremely satisfied’ and the remaining 43% are ‘very satisfied’.
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What our client says.
I would like to acknowledge Gary and his team at Dreamland. We have been dealing with Gary now coming up to 4 years and our experience with him has been amazing and very professional. He has helped us grow our business which has been really good. He has personally been working with us trying to find product that would work for our business in our area because every area is very different not everything works. If we think something could work for us we would discuss with Gary and he gets on to it straight away. Their delivery service is really good too and the system he uses helps us give customers a good indication of when they can receive their order. I would also like to acknowledge Yoyo Liu who is the Representative for Dreamland. She also helps with ideas and services with us. Thank you Gary and Team we look forward to a very successful 2020 with your help.
Dave & Fiona, Bedpost Te Rapa
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Giving back through Starship Foundation
We are proud to be a Starship Foundation campaign supporter. Every year we run promotions to raise funds for Starship’s important work for New Zealand kids.