Commercial Warranty

DREAMLAND FURNITURE WARRANTY

FOR COMMERCIAL CUSTOMERS

IMPORTANT: This warranty only applies to commercial customers. For individual household claims, please contact the store where you purchased your furniture from.

1. MONEY BACK GUARANTEE

1.1 Our Money Back Guarantee applies for 14 days from the date furniture is received by customer. Once a refund is requested, we will refund the original purchase price, however delivery charges and cost of return to Dreamland will not be refunded.

1.2 If an order is cancelled after the furniture has been dispatched, it will be covered by our Money Back Guarantee if it falls within a 14-day period from time of order. Furniture must be in original unopened packaging, unused and contain all included fixtures. Evidence of use will void the Money Back Guarantee.

1.3 If the furniture items we supply are faulty, we will arrange a refund or priority replacement at no extra cost, provided goods are in stock.

1.4 If a refund is requested, then the same conditions apply as in Clause 1.1.

1.5 If assembly is required, time and costs can be discussed with Dreamland and the charge will be added to original purchase price. 1.6 If an order that requires a deposit is cancelled, there will be no refund of the deposit.

2. WARRANTY TERMS AND CONDITIONS

2.1 Dreamland furniture pieces are warranted to be free from materials and workmanship defects with normal usage for a period of two years from invoice date. At our discretion, Dreamland will repair or replace furniture and/or its parts covered by this warranty at no additional charge with these exceptions:

  • Normal wear and tear, including marks, dents or scratches.

  • Damage arising from incorrect use, neglect, misuse, act of God or during transportation.

  • Damage arising from lack of maintenance or cleaning, as per supplied instructions included with furniture and/or specified on our website. Please refer to our website for individual care instructions unique to the product or you can request a copy by contacting contact@dreamlandbedding.co.nz

  • Individual differences related to movement, colour and grain of natural timber. These are considered unique to the material and are not faults. Colours and movement will occur over time.

  • Fading or colour change as a result of furniture piece being placed in direct sunlight.

  • Any indirect or consequential loss.

  • Repairs not conducted by Dreamland or pre-approved by Dreamland. Pre-approval to undertake repairs is required to maintain warranty; any un-approved repairs will void warranty.

2.2 If a replacement furniture item is not available at time of claim, a back-order will be placed. On arrival at our premises, the order shall be immediately dispatched. If the furniture item has been discontinued at time of claim, Dreamland will substitute a similar item of equal value. If identical components or furniture are not available at time of claim, Dreamland reserves the right to substitute product of equal quality.

2.3 This warranty applies only to the original purchaser within New Zealand subject to full payment being made on due date as stated in the sales agreement.

3. WARRANTY EXCLUSIONS

3.1 Delivery: Furniture items must be inspected for damage upon arrival. If signed as received in good condition, then no claim for damage will be valid. If inspection reveals damage, you must inform the carrier and Dreamland immediately.

4. CLAIMS

4.1 Please submit your claim through our online form Here or contact contact@dreamlandbedding.com in the first instance and provide a description and pictures of the fault, along with a picture of the product QC label or batch number (this is generally located either on the back of or underneath the item). If the fault complies with the terms of this warranty, then Dreamland will repair or replace under the terms of this warranty within a reasonable timeframe.

4.2 If the fault is determined not to be a material or manufacturing fault, you will be responsible for transport costs, as well as costs of repair or replacement of the product.